Professional Development
Communication
Speeches
| Articles
Communication Skill-Building
Workshops
Positive
Power Communication
Excellent communication skills are essential to achieving
both professional and personal goals. If you are unable to hold your ground
or are intimidated by certain communication situations, you don't
have to transform your personality to inject power into
your communication. Feel more comfortable-even when you must "think on
your feet." Make a powerful impact and impression at meetings. Put an
end to over-apologizing, over-accommodating and speaking tentatively.
Learn to receive and deliver constructive criticism, as well as to handle
conflict and confrontations. Through understanding and practicing the
skills used by power communicators, you can present your ideas with credibility,
authority and confidence.
Participants will learn
to:
- Use power in your communication to greater advantage.
- Debunk myths and misconceptions about communication.
- Retain control in tough situations with difficult people.
- Present a point of view in a direct, concise way-to gain respect.
- Project their voices more effectively.
- Determine when it is most effective to use an indirect approach.
- Adjust body language and gestures to convey the targeted message.
- Handle interruptions positively and assertively.
- Recognize words and phrases that are power-sappers.
- Acquire the tools of diplomacy- the art of letting someone have
YOUR way.
- Employ reflective listening and other key listening skills.
- Avoid feeling victimized by establishing personal limits and boundaries.
- Develop increased skill in targeting questions to achieve desired
results and avoid misunderstandings.
- Demonstrate increased confidence in one-to-one communication.
- Begin to overcome the fear associated with communicating with intimidating
individuals and in intimidating circumstances.
- Apply the most effective Power Level to every communication scenario.
Participants say:
I leave this class each week feeling very motivated and wanting to do as much as possible to improve my communication skills.
All information given was helpful -- practical experience brings examples into the discussion.
She encourages students in a calm, soothing way. She is great!
Click
here for a printable version of Positive Power Communication>>
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The
Most Challenging
Communication Scenarios
In every workplace
you are likely to encounter people with various levels of maturity, communication
skills, enthusiasm and self-reliance. This workshop will help participants
to identify difficult behavioral patterns and to employ effective methods
for addressing them. Rather than simply ignoring problematic behaviors,
adopting pro-active, practical strategies and responses can bring out
the best in coworkers and colleagues.
Participants will learn
to:
- Distinguish between difficult behavior
and different behavior.
- Identify the positive intent in negative actions.
- Pinpoint and manage the sources of others' perceptions.
- Develop strategic approaches to communicate effectively.
- Reveal reasons for difficult behavior in coworkers or bosses by diagnosing
the motivations behind it.
- Halt gossip and backstabbing.
- Handle office politics effectively.
- Deal effectively with challenging personality types.
- Use seven basic steps for dealing with any negative behavior.
- Win the loyalty and support of coworkers who exhibit difficult behavior.
- Manage conflict and remain cool in heated encounters.
- Keep disagreements from escalating into arguments.
- Develop creative ways to bring out the best in co-workers and colleagues.
Participants say:
Terrific strategies
for handling difficult behavior, while keeping the communication channels
open!
A new way
of communicating in tough situations!
I will be
a much better supervisor now. No more battles with employees!
Click
here for a printable version of The Most Challenging Communication Scenarios>>
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Positive
Power Team Talk: Teambuilding Through Better Communication
Teamwork is important
to every organization that relies on the interaction and cooperation
of team members. However, in today's fast-paced, constantly changing work
environments, even a small deficit in team communication skills can lead
to decreased morale and productivity. Achieving team rapport, optimism
and cohesion requires that each team member learn to use the tools of
Positive Power.
(The objectives for this workshop
vary widely, depending on the goals of the organization.)
Participants say:
Extremely
helpful -- communication is something that is so deceptively complicated
and is not so instinctive as it may seem. Thank you!
What else
do you have? I would enjoy a program on almost any subject if it was presented
in the same format as today's! Loved the visuals!
This class
opened my eyes to how to handle many situations I am faced with on a daily
basis.
Excellent
speaker; really kept the interest of the audience. I obtained a lot of
good ideas to use in my everyday job.
Click
here for a printable version of Positive
Power Team Talk: Teambuilding Through Better Communication>>
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Diversity
& Workplace Communication
Diversity and Workplace Communication examines the communication challenges created by the rapidly
changing demographics of our communities and workplaces. Our backgrounds
are so different that in fact, most communication takes place across
cultural lines. Assumptions and boundaries are examined and communication
skills are strengthened through personal histories, self-assessments and
communication exercises. Gaining knowledge and acquiring skills that allow
the opening of inter-cultural dialogue and discussion of sensitive issues
with co-workers, neighbors and friends has become essential to our future.
Participants will learn
to:
- Identify sources of assumptions, through self-assessment, to reveal
personal boundaries to accepting diversity.
- Examine the importance of diversity as a business initiative.
- Diagnose inter-cultural communication problems within a work group.
- Recognize verbal and nonverbal aspects of communication that can lead
to misunderstandings and miscommunication.
- Respond tactfully and effectively to racist, sexist or other offensive
remarks.
- Communicate with ease with individuals from different cultures and
backgrounds.
- Develop a personal action plan for stretching cultural boundaries
and preparing to face the challenges and meet the opportunities diversity
brings.
Participants say:
Gloria has
a keen understanding of diversity. She is an impressive speaker.
Gloria's ability
to convey information is clear. She supports theoretical information with
practical experience.
Gloria gave
us insight on different issues -- she gave good examples that I could
relate to.
Obviously
well-versed, read and experienced in subject. Able to bring previous experiences
from many seminars.
Click
here for a printable version of Diversity
& Workplace Communication>>
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Communication
Speeches
Each program:
- Offers unique, proprietary content.
- Can be delivered in a time frame ranging from 45 minutes to 3 hours.
- Is content-rich, interactive and entertaining.
- Can be tailored for virtually any association, industry, small business
or community group.
- Will benefit anyone who communicates.
When
Good Communication Goes Bad: What Do You Say?
Dealing with sticky situations can make anyone feel off balance. Learning
how to "think on your feet" can help make those times less stressful.
By using Positive Power T Lines and understanding
the application of Power Levels, T you will
be equipped to handle almost anything anyone might say.
Positive Power™
- Communication Magic for Professional Women
It's a big challenge for professional
women to be powerful without being perceived as overpowering. Learn to
apply specific sales techniques to your communication that will enable
you to communicate with power, while avoiding the negative stereotypes
that can keep you from advancing in your careers.
We’re
Not From Different Planets — We’re Just From Different Playgrounds:
Men, Women and Communication Differences
Are men and women really as far
apart as Mars and Venus? Even if the differences seem mystifying at times,
they're not that big! Put an end to cross-talk
with the opposite sex. Learn how to play communication games so there
are no winners and losers-only connectors!
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Communication
Articles
- Communication Lessons
from Mr. Rogers
I never thought I'd write about Mr. Rogers. I grew up with Captain Kangaroo
and Mr. Green Jeans and I must admit that when I first saw "Mr.
Roger's Neighborhood," I chuckled at (what seemed to me) his odd
communication style. At that time, it didn't occur to me that he was
purposely speaking in that simple, deliberate way to connect with his
audience....He made communication look SO easy. So easy that I almost
overlooked his power as a communicator.
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to read more>>
- Sherlock Holmes and
Listening
Recently I saw a TV show featuring a medical examiner
who went beyond interpreting evidence when investigating a homicide.
She and her father, a retired police officer, acted out what they thought
happened. She played the part of the crime victim. In 1998, I coined
the term Investigative Listening to describe high-level listening skills....Good
listeners remain as alert for every clue as Sherlock Holmes.
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to read more>>
- Misconceptions
about Listening
You have two ears and one mouth. Therefore, you
should listen twice as much as you speak! When you were a child, did
anyone ever tell you that? Think about it. If two people sat down for
a discussion and followed that principle, there would be total silence!
Of course, some people need to practice keeping their mouths shut, but
some need to practice speaking out.
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- Managing the Communication
Situation
One communication mistake we all make from time to time is: failing
to manage the situation. We forget that the situation is one of the
key communication elements, just like tone of voice and body language.
All communication settings and times are not created equal. So, how
can we better manage the important situations we face every day?
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more>>
- Where ARE Men
and Women From???
Both genders are from the planet Earth. No matter how different our
approaches to communication might be, we can decode each other's language
through awareness of a few basic differences. Questions about male and
female communication differences arise in almost every program I teach.
My workshop titled: We're Not from Different Planets––We're
Just From Different Playgrounds takes a lighthearted look at this serious
topic.
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to read more>>
- Can You Hear Me
Now? Tuning In, So They
Don't Tune Out
Are you being heard when you speak? Not just through cell phone static,
but in face-to-face meetings? When talking to some people, do you feel
like yelling: Pay attention! Listen up! Their eyes wander, they have
a blank stare on their face--or--if you're really not getting your message
across, you see their eyelids getting heavy.
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read more>>
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