Services

Do you need help from an independent, supportive force who can turbo-charge your efforts to build a dynamic and engaged workforce?

While the unique nature of each client's challenges and mission determines the specific services needed, typically they might include:

• Training, speeches, conference breakout sessions or retreats.
• Development or customization of training programs, including new employee orientation.
• Transform-the-Trainer and facilitation training for internal trainers.
• Identification of internal communication needs through assessments.
• Determination of customer service performance gaps through a variety of means, including the “Undercover Customer.”
• Facilitation of problem-solving, planning or other goal-focused sessions.
• Analysis and improvement of voice mail usage and scripts.
• Personal and executive coaching.
• Consulting to resolve internal conflicts, to build effective teams, to overcome low morale and to create an energized, engaged workforce.

We'll work closely with you to determine the best delivery method to get the results you want.

Contact us to discuss the solutions you need and the goals you want to achieve.

I look forward to receiving The Wizard WIRE. Somehow each time one arrives, it speaks directly to some issue going on at work or at home. I save all your WIREs in an email file and forward them whenever someone mentions a communication problem (sometimes I'm tempted to post them anonymously in the bathroom). You always make me laugh AND think – quite a bargain! Thanks for doing what you do so well and sharing it with the rest of us.
K. Pauley, Curriculum Developer, VCU-VISSTA.